Before traveling, tourists take advantage of their free time to plan their itinerary; many of them look for travel recommendations and advice, such as those offered by Spin Casino Online. Many of these recommendations contribute to improve the security of the tourist and, in this sense, it is important to take into account some technological aspects when choosing a hotel. What technological innovations should hotels adopt to ensure a safe stay?
ArtificialintelligenceArtificial intelligence applied to hotels seeks to optimize customer assistance, while promoting the productivity of employees who have more time to devote to other tasks. Having an application dedicated exclusively to meeting the needs of the guest through virtual assistants and chatbots is the best way to ensure that the customer will be attended to immediately and will be able to resolve their concerns.
In addition, these virtual assistants can handle multiple queries so the assistance will improve the guest experience. A hotel that applies artificial intelligence to customer service assures the tourist that someone will always be available in case they have a problem.
Messaging applicationsNotall hotels are prepared to implement customer service systems with chatbots and virtual assistants to solve their guests' problems. For this reason, many of them provide their customers with different messaging applications, such as Whatsapp and Telegram, so that they can communicate with the hotel staff 24 hours a day.
Some of these applications, such as WeChat, even combine other functionalities within the app so that it is possible to make reservations and send payments as well. Like chats dedicated to improving the guest experience, knowing that the hotel has an application aimed at improving communication between the client and the staff gives us the peace of mind that there will always be someone on the other end ready to resolve our concerns.
Security systems in payments and transfersToday, all transactions to reserve a room are made through the Internet. Even if we do not pay the whole stay in advance, we will have to leave a deposit using a credit card or some other electronic payment method.
For this reason, it is imperative that all hotels use some security system that protects the information and money transferred when paying for a room. Biometrics, tokenization, data encryption and security certificates are some of the security measures that hotels can adopt to avoid fraud and identity theft. Planning a trip requires not only establishing a route, but also finding the best hotel for our stay. Security is paramount when choosing a hotel establishment and we must ensure that at least the hotel has a 24-hour customer service and offers security in payments and transfers.